💸 Refund & Returns Policy (Prompt Packs)

At The Prompts Lab, all our products — including prompt packs, templates, and subscriptions — are digital goods that are delivered instantly upon purchase.
Because of this, we do not offer refunds under any circumstances once an order is completed.

🚫 Non-Refundable Items

Please note that the following are strictly non-refundable:

• 📘 Digital Downloads (Prompt packs in PDF, Notion, or any digital format)

• 💼 Subscriptions once user access or delivery has begun.

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  ⚠️ Important Notice

  Purchases are final and non-reversible.
  It is your responsibility as the buyer to carefully review all product descriptions, previews, and details before checkout.
  By completing your purchase, you agree to this no-refund policy.

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  🧾 Exceptions (Handled Case-by-Case)

  Refunds will only be considered if:

  • 🌀 There’s an accidental duplicate purchase

  • ⚙️ A technical issue prevents delivery of your digital item

  • ⚖️ Required by applicable consumer laws (e.g., EU Digital Goods Directive)

  All such requests must be made within 7 days of purchase, with valid proof.

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  📩 Need Help?

  For support or clarification, contact us at:
  ✉️ support@thepromptslab.com

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